Our Policies

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure. We do not store payment information.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Mail Order or a personal / company check. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by check, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields. Make checks payable to Lightning Enterprises, LLC. and mail to:

Lightning Enterprises, LLC
18 Harlan Drive
Limington,ME 04049

Return / Refund Policy

We unconditionally stand behind our products. If you are not satisfied with any product please inform us within seven days of receipt. We will work with you to determine the best course for a refund or exchange. In the case of shipping damage please contact us upon receipt so we can determine the best course of action. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Prices

Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter, it will be dealt with as soon as possible. We will work with you to resolve any issue confidentially, and effectively.